- Voice AI
Every call answered. Every lead captured.
An AI phone agent that picks up inbound calls, handles appointment reminders, texts back missed callers in under 30 seconds, and routes everything into one inbox — day and night, no hold music.
100%
Calls answered
<30s
Missed-call text
24/7
Availability
100%
Inbound calls answered
<30s
Missed-call text back
24/7
Always available
0
Leads lost to voicemail
- How it works
Call comes in. AI handles it. Outcome logged automatically.
Call or trigger arrives
Inbound call, missed call, scheduled reminder, or a workflow trigger. Voice AI activates instantly — no queue, no hold music, no voicemail box that nobody checks.
AI handles the conversation
The AI speaks naturally using your business name, pricing, and tone. It answers questions, qualifies callers, and books appointments directly into your live calendar.
Outcome saved and actioned
Every call is recorded, transcribed, and logged against the contact. Booked? Reminder scheduled. Unresolved? Escalated to your inbox with full context attached.
- What's included
Six voice tools. One platform. No extra staff needed.
AI Voice Agent
Answers every inbound call, handles questions about pricing and availability, and books appointments — all in your business name, in a natural conversational voice.
Missed Call Text Back
Any missed call triggers an automatic SMS to the caller within 30 seconds. The text picks up the conversation and often converts before the caller has found a competitor.
Appointment Reminders
Automated outbound reminder calls go out the evening before and morning of each appointment. Clients confirm or request a reschedule — all handled without your staff dialing a single number.
Voicemail Drops
Leave a pre-recorded, professional voicemail on any outbound call without waiting for the beep. Useful for re-engagement campaigns, promotions, and follow-up sequences at scale.
Smart IVR
Route callers to the right team member or department instantly. Collect intake information before the call connects. Handle simple requests like hours, location, and pricing without human intervention.
Call Recording & Transcripts
Every call is recorded and automatically transcribed. Search any conversation, review AI performance, and surface training insights — all searchable by contact, date, or keyword.
- Common use cases
One Voice AI. Four problems it solves every day.
Whether the phone rings at 2 PM or 2 AM, the same consistent experience handles the call and moves the lead forward.
New inbound lead calls
You miss a call during treatment
Appointment is tomorrow
A cold lead goes quiet
- Inbound Call
- Consultation booked
- Thu 11:00 AM
- Missed Call
- Text sent in 28s
- Replied 4 min later
- Reminder Call
- Confirmed via IVR
- Appt locked in
- Voicemail Drop
- Re-engaged in 12 min
- Booked follow-up
F.A.Q
Questions about Voice AI
Does the AI voice sound robotic?
What happens when a caller wants to speak to a real person?
How does missed call text back work, exactly?
Can I set hours for when the AI answers vs. forwards to the team?
Yes. You configure business hours, and the system behaves differently inside and outside of them. During hours, you can choose to have the AI answer all calls, or only calls that ring more than a set number of times unanswered. After hours, the AI handles everything. Each scenario has its own script and outcome logic so the experience stays consistent regardless of when a call comes in.
Are calls recorded, and when can I review them?
Every call handled by Voice AI is recorded and automatically transcribed. You can access recordings and transcripts in your dashboard, filter by outcome or date, and search by keyword across all calls. This makes it straightforward to coach staff, audit AI performance, and catch any conversations that need follow-up. Recordings are stored securely and retention policies can be configured to match your compliance requirements.
Is Voice AI HIPAA compliant for medspa use?
Nexus One Hub runs on GoHighLevel’s infrastructure, which is designed with HIPAA considerations in mind. BAAs are available on eligible plans. Voice AI handles appointment booking, scheduling, and general inquiries — it does not collect or transmit protected health information during calls. For any calls that do involve PHI, we configure handoff rules so that sensitive intake happens inside your secure patient management system, not the voice layer. If HIPAA compliance is a primary concern for your practice, speak with us before setup so we can walk through your specific workflows.