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  • Voice AI

Every lead gets a reply in under 30/sec.

AI-powered SMS, live chat, and Facebook Messenger that responds to new leads instantly, qualifies them, and books appointments — around the clock, without your team lifting a finger.

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<30s

Avg response

+38%

More bookings

24/7

Availability

58s
First response
5 min
Lead to booked

<30s

Average response time

3

Channels covered

24/7

Always on

0

Leads lost to slow response

  • How it works

From first message to booked appointment — automatically

Lead reaches out

A new lead texts, submits a form, opens live chat, or sends a DM. Conversation AI picks it up within seconds on every channel.

AI qualifies and nurtures

The AI asks the right questions in your brand voice — treatment interest, timeline, prior experience. It answers FAQs and handles objections naturally.

Appointment booked

Once qualified, the AI checks your live calendar, offers available slots, confirms the booking, and schedules reminders — all automatically.

  • What's included

Everything the AI handles so your team doesn't have to

Instant Response

Answers every inbound call, handles questions about pricing and availability, and books appointments — all in your business name, in a natural conversational voice.

Smart Lead Qualification

Pre-set qualifying questions score lead intent automatically. Ready-to-book leads get routed straight to your calendar. Cold leads go into nurture.

Real-Time Booking

Connected to your live calendar. The AI offers real available slots, confirms the appointment, and sends reminders — all within the same message thread.

FAQ Handling

Answers questions about pricing, treatments, what to expect, aftercare instructions, and opening hours — accurately, every time, without your team typing a word.

Lead Nurture Sequences

Follows up automatically at the right intervals — 24 hours, 3 days, 7 days. Re-engages cold leads who went quiet and gives them a reason to come back.

Custom Brand Voice

Train the AI to sound exactly like your business — your tone, your terminology, your pricing language. Leads won’t know it’s AI unless you tell them.

  • Works across all channels

One AI. Six channels. Zero dropped conversations.

Wherever a lead reaches out — text, email, chat, or social — the same AI responds instantly and routes everything into one unified inbox.

SMS / Text
Responds to inbound texts on your business number within 30 seconds — feels exactly like texting a real person on your team.
Live
Website Chat
Embedded chat widget that greets visitors, answers questions, and converts browsers into booked clients before they leave your site.
Included
Email
AI reads and replies to inbound email inquiries — qualifying leads and booking appointments without filling up your inbox.
Included
Instagram DM
Handles DMs from posts, reels, and story replies instantly — turning social engagement into booked appointments around the clock.
Included
Facebook Messenger
Responds to ad-to-message leads and page DMs immediately — even when your Facebook page shows as away.
Included
Google Business
Replies to messages sent directly through your Google Business Profile — capturing leads from search before they call a competitor.
Included
SMS
Is your $199 Botox special still on?
Yes! Have you done Botox before?
Website Chat
How much is a HydraFacial?
$149 standard. Want to book?
Email
Inquiry about laser pricing...
Hi Lisa! Happy to help. Are you free this week?
Instagram DM
Saw your reel! How do I book?
Hi! I can book you right now — what treatment?
Facebook
Do you take walk-ins?
Appointment-based — want me to check today?
Google
Are you open Saturday?
Yes! We have 10 AM and 2 PM open.

F.A.Q

Questions about Voice AI

That depends on how you configure it. Most clients set up the AI with a name (like “Emma from Luxe Medspa”) and a brand voice that matches their team. The conversation reads naturally, and many leads book without ever asking. If a lead does ask directly, the AI is honest. You can also choose to disclose upfront — some clients do, and it doesn’t hurt conversion.
The AI flags the conversation and routes it to your unified inbox for a human to pick up. You get a notification, and the lead sees a message saying a team member will follow up shortly. No conversation falls through the cracks — it’s just handed off cleanly.
Most clients are live within 3–5 business days. Setup includes onboarding your services and pricing, configuring qualifying questions, connecting your calendar, and testing the conversation flows. We handle the build — you review and approve.
Yes. Every conversation is logged in your unified inbox in real time. You can read, search, and filter any exchange. If you want to jump in and take over a conversation at any point, you can — the AI steps aside the moment you send a message.
Yes — and it’s one of the most common use cases we see. The AI handles Botox and filler inquiries, consultation bookings, pre-treatment FAQs, pricing questions, and post-visit follow-ups. We have pre-built conversation templates for medspas that you can customise, so you’re not starting from scratch.
Nexus One Hub is built on GoHighLevel’s infrastructure, which is designed with HIPAA considerations in mind. BAAs (Business Associate Agreements) are available on eligible plans. We don’t collect or store protected health information in messaging threads by default — consultations that require PHI happen in your secure patient management system, not in chat. Talk to us if compliance is a primary concern and we’ll walk through your specific use case.

Stop losing leads to slow response times.

Book a 30-minute demo and we’ll show you Conversation AI working live on your business type.

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